COVID Telehealth Adoption:

Why Simple Patient & Physician Experience is Critical

What You’ll Learn in This On-Demand Webinar:

  • Why Patient Simplicity User Experience is Critical? 

  • How is Virtual Care Telehealth vs. Video Conferencing Different?

  • Understanding the HIPAA Temporary Lift Addressing the Different User Demographics (for senior care), Why Simplicity Matters? 

  • Telehealth Insights During COVID 

  • Will the Forced Telehealth, Change the Future of Healthcare? 

  • Post-COVID: Telehealth Lessons Learned, Predictions and Tips Moving Forward

Webinar Host

Carrie Chitsey Wells, a native Austinite, is a digital technology innovator currently on her 7th company. She is nationally recognized as Top 50 Healthcare Technology CEO’s of 2019, Top 100 Female Founders, Top 50 Mobile Experts, and Top 40 Under 40 Marketing executives.

She is extremely passionate about mental health and the opioid crisis. This led her to start the non-profit Humans Helping Humans and expand her podcast “Executive Innovation Show” to gain awareness. She calls Austin home and bleeds burnt orange. Hook’em! 


Telehealth is NOT Video Conferencing

In 2019, 1 in 4 people used live video chat to speak to a doctor for low acuity healthcare. While the physician and consumer adoption continue to increase, this means the need to use the proper telehealth technology to scale becomes a necessity. Using video conferencing for one-off encounters for a solo provider might work, but across a medical practice and/or hospital there are more things to consider. With consumers (your patients) every second counts when it comes to user experience. Consumer abandonment rates go up 50% for every 10 seconds added to a website or mobile app experience. Here are things to consider when considering browser-based telehealth to telehealth via video conferencing tools. 

What is Telehealth? New White Paper

Benefits of Telehealth:

Top Implementation Areas

Don’t know where to start? Prioritize these specialty areas based on demand, cost savings, use cases, and reimbursement. 


Mental Health
  • Provide access to rural areas, schools, and seniors at-home. Reduce the highest no-show rate in the industry. 

Substance Abuse
  • Provide family counseling, a continuum of care, post-treatment facility, and video peer-to-peer support. 

  • After hours and follow up appointments for mothers during pregnancy and with infants.

Women’s Health
  • Provide convenience and access as women usually make appointments for spouses/kids before themselves. Digital coaches OBGYN, lactation, diet, etc. 

  • Any provider that is providing services to facilities. Provide a higher level of care while reducing efficiencies. 

Clinic/After Hours
  • Extend hours beyond four walls to billable events. Combat lost revenue to retail clinics, ER, and consumer telehealth. 

Chronic Care 
  • Proactive chronic care management and follow-ups to prevent ER admissions. 


Home Health/Hospice

  • Reduce social determinants, population health, and provider/nurse windshield time. 


Pre – Post Surgical Follow Up 

  • Pre-surgical consults, instructions, and post-surgery follow up that do not require physical exams.